TAP Air Portugal Cancellation & Refund Policy
Refund Conditions
• 24-hour rule: Full refund if canceled within 24 hours of booking (for flights >7 days out)
• Refundable fares: Full refund for TAP Top/TAP Classic Plus tickets
• Non-refundable fares: Travel credit only (TAP Discount/TAP Basic)
Cancellation Fees
→ TAP Discount: €100-200 (~$110-220)
→ TAP Basic: €50-150 (~$55-165)
→ TAP Top/Classic Plus: Typically €0
Process
Online: Cancel via "My Bookings" on flytap.com
Phone: Call +1-844-987-7012 (USA) or +44-204-586-5975 (UK)
Refund Timeline: 7-14 business days
Name Correction Policy
• Fee: €50-100 (~$55-110) for changes
• Allowed:
Minor spelling errors (≤3 characters)
Legal name changes with documentation
• Contact: Call +1-844-987-7012 for requirements
Exceptions
• No refunds after flight departure
• COVID-related flexibilities may apply
Notes
• Fees vary by route/fare type
• Travel credits valid 12 months
• For urgent requests, contact +44-204-586-5975 (UK)